Help and support

Something in the app is not working

The quickest route is inside the app: open the menu, choose Help, then Report a technical issue. You can attach a screenshot and it comes straight to us with the details we need.

Someone is behaving badly

Every profile and conversation has a Report option, and you can Block anyone at any time. Reports go to our moderation team. If you feel unsafe, contact the police first, then let us know at team@suhba.app.

Read our community guidelines for what we expect from every member.

Membership and billing

Where you manage your membership depends on where you bought it:

• Bought in the app on iPhone: manage or cancel it in your App Store subscription settings.
• Bought in the app on Android: manage or cancel it in your Google Play subscription settings.
• Bought on this website: your membership is managed by Stripe. Open the billing portal to update your card, download receipts or cancel.

Cancelling stops the next payment and you keep access until the end of the period you paid for.

Bought a membership on the website but the app says you do not have one? Make sure you signed in with the same email you used at checkout, then email us and we will fix it.

Verification

If your selfie or identity check was not accepted, try again in good light with your face fully visible and no filters. If it still fails, email us with the name on your account and we will look into it.

Your data

You can ask for a copy of your data or ask us to delete it. See the privacy policy for your rights and how to delete your account.

Contact

For support, safety concerns and privacy requests, email team@suhba.app.